Shipping policy
Shipping Information
Last Updated: July 25, 2025
Thank you for shopping with Genuelyfred.
This Shipping Information page explains how we process, ship, track, and deliver orders placed through our store. Please review the details below so you know what to expect after placing your order.
1. Order Processing Time
After your order is successfully placed, our fulfillment team will begin preparing it for shipment.
Most orders are processed and handed over to the shipping carrier within 3 business days.
Please note that orders placed on weekends or public holidays will normally begin processing on the next available business day, usually the following Monday.
2. Estimated Delivery Time
Once your package has been dispatched, standard delivery usually takes 10–20 business days.
Delivery timeframes may vary depending on your country, local carrier operations, customs procedures, holidays, weather conditions, or other factors outside our control.
3. Shipping Fee
Genuelyfred offers worldwide standard shipping at a flat rate of $5.99 USD.
The final shipping charge will be shown during checkout before payment is completed. In some cases, promotional campaigns or location-based conditions may affect the final shipping cost.
4. Shipping Destinations
We currently provide shipping to customers worldwide.
To improve delivery efficiency, orders may be shipped from one of our fulfillment locations in regions such as the United States, Canada, Australia, or the European Union, or directly from our manufacturing partners.
Your order will be routed through the fulfillment option that is most suitable for your delivery address.
5. Tracking Your Package
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may use this tracking number on global tracking platforms such as:
Please allow a few business days after shipment for tracking information to become active. Carrier systems may take time to scan and update newly dispatched parcels.
6. Tracking Delays
It is normal for tracking updates to pause temporarily while a package is moving between sorting centers, customs checkpoints, or regional carrier facilities.
If your tracking page has shown an update within the past 7 days, your parcel is still moving through the delivery network.
If there have been no tracking updates for more than 7 consecutive days, please contact our support team at support@genuelyfred.com with your Order Number and Order Email so we can assist you.
7. Split Shipments
If your order contains multiple items, they may be shipped separately to reduce waiting time and improve delivery efficiency.
In this case, your products may arrive in different packages and on different dates. Each shipment will have its own tracking number, which will be provided to you by email.
8. Order Changes
Requests to change an order are extremely time-sensitive.
If you need to update your shipping address, contact information, product variant, or any other order detail, please email us within 12 hours of placing your order at:
Please include:
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Your Order Number
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The email address used at checkout
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The exact changes you would like to request
We will do our best to assist, but changes cannot be guaranteed once the order has entered processing, packing, or shipment.
9. Missed Delivery Attempts
If the carrier attempts delivery while you are unavailable, they may leave a delivery notice or hold the parcel at a nearby post office or collection point.
Please monitor your tracking information regularly and contact your local carrier or post office with your tracking number if a delivery attempt has been made.
Genuelyfred is not responsible for packages returned, delayed, or lost due to missed pickup, unavailable recipients, or failure to follow carrier instructions.
10. Lost Packages
If a package is confirmed by the carrier as lost while in transit, Genuelyfred will arrange a replacement shipment at no additional cost.
Before a replacement can be issued, we may need to review the tracking history or carrier investigation result.
11. Packages Marked as Delivered
If tracking shows that your package has been successfully delivered, but you cannot locate it, we recommend checking with household members, neighbors, building management, parcel lockers, or your local carrier.
Genuelyfred is not responsible for packages that are lost, misplaced, or stolen after the carrier confirms successful delivery.
12. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your local authorities.
These charges are the responsibility of the customer and are not included in the product price or standard shipping fee unless clearly stated at checkout.
Genuelyfred has no control over customs fees or import procedures in your country.
13. Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
We are not liable for failed deliveries, returned parcels, delays, or additional costs caused by incorrect, incomplete, or outdated shipping information.
Please review your shipping details carefully before submitting your order.
14. Delivery Time Disclaimer
All delivery estimates are provided for reference only and are not guaranteed delivery dates.
Genuelyfred is not responsible for delays caused by customs inspections, carrier disruptions, incorrect addresses, public holidays, severe weather, regional delivery restrictions, or other events beyond our reasonable control.
15. Return Address
For return-related matters, please contact our support team before sending any item back. Unauthorized returns may not be accepted or processed.
Return Address:
121 Chunchon Dr, Oceanside, CA 92058, United States
16. Need Assistance?
If you have questions about shipping, tracking, delivery, or order updates, please contact our customer support team.
For faster assistance, always include your Order Number and the email address used at checkout.
Brand Name: Genuelyfred
Support Email: support@genuelyfred.com
Return Address: 121 Chunchon Dr, Oceanside, CA 92058, United States