Return and refund policy

At Genuelyfred, your satisfaction is our priority. If something isn’t right with your order, we’re here to help and will do our best to resolve the issue quickly and fairly.

1. Return Eligibility & Timeframe

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition as received.
All original packaging and included components must be intact.
Proof of purchase (order confirmation or receipt) is required.

2. How to Start a Return

To initiate a return, please contact us at:

Email: support@genuelyfred.com

If your return is approved:

We will provide a return shipping label.
You will receive detailed instructions on how to return your item.

Important: Items sent back without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is:

Damaged
Defective
Incorrect

Contact us immediately at support@genuelyfred.com with clear photos of the issue. We will review the case and arrange a replacement or solution as quickly as possible.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Items that have been used, installed, or altered
Customized or personalized products
Clearance or final sale items
Gift cards

Please note:

Original shipping fees are non-refundable.
Return requests that do not meet the eligibility criteria may be declined.
If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

We do not offer direct exchanges. If you would like a different item:

Return the original item (once approved).
Place a new order separately.

This ensures faster processing and delivery of your new item.

6. European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

The item must be unused and in original condition.
Original packaging must be included.
Proof of purchase is required.

7. Refunds

Once your return is received and inspected:

You will be notified of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 10 business days.

Please note: Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed after approval, please contact us at support@genuelyfred.com.

8. Refused Shipments & Disputes

If you wish to cancel an order or request a refund, please contact us directly.

Please do not initiate a chargeback with your bank before contacting us, as this may delay the resolution process. We are committed to resolving issues fairly and efficiently.