Return Policy
Return Policy
Last Updated: July 25, 2025
Thank you for shopping with Genuelyfred.
We value every customer and aim to provide a reliable shopping experience. If you experience any issue with your order, please contact our support team directly at support@genuelyfred.com so we can review your case and assist you properly.
For faster service, please include your Order Number such as 015SHOP-1218 and the email address used at checkout when contacting us.
1. General Return Policy
All purchases made through Genuelyfred are considered final sale.
We do not accept general returns, exchanges, or refund requests due to reasons such as change of mind, ordering the wrong item, selecting the wrong variant, or no longer needing the product.
The only exceptions apply when:
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The item has a confirmed quality issue.
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The product arrives damaged.
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The wrong item was sent to you.
All claims must be reviewed and approved by our customer support team before any resolution can be offered.
2. Damaged, Defective, or Incorrect Items
We make every effort to ensure that products are inspected and shipped correctly. However, if your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Customers must inspect their package after delivery and submit any claim within 7 days of the confirmed delivery date.
To file a claim, please email support@genuelyfred.com with the following information:
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Your Order Number, such as 015SHOP-1218
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The email address used when placing the order
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A clear explanation of the issue
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Clear photos or video showing the damage, defect, or incorrect item
After receiving your request, our support team will review the provided evidence and determine the most suitable solution.
Depending on the situation, the resolution may include:
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A replacement item
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A partial refund
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A full refund
Each case is reviewed individually based on the details and evidence provided.
3. Refunds
If your claim is approved for a partial or full refund, the refund will be issued back to the original payment method used at checkout.
Refunds usually take 7–12 business days to appear in your account after they have been processed.
Please note that the exact posting time may vary depending on your bank, credit card provider, PayPal, or payment processor.
4. Exchanges
Genuelyfred does not offer standard exchanges.
We cannot exchange items for a different size, color, style, quantity, or product after delivery.
Replacements are only available when the received item is verified and approved as defective, damaged, or incorrectly fulfilled by our support team.
5. Unauthorized Returns
Please do not send any product back without first contacting our support team and receiving written return instructions.
Items returned without prior approval will not be accepted or processed.
Unauthorized returns are not eligible for refunds, replacements, store credit, or any other form of resolution.
If a return is required, our team will provide the proper instructions and return details after your claim has been reviewed.
6. Return Address
Returns must only be sent after approval from our customer support team.
Return Address:
121 Chunchon Dr, Oceanside, CA 92058, United States
Please note that sending a package to this address without prior authorization does not guarantee acceptance or eligibility for a refund or replacement.
7. Contact Us
For questions, concerns, or post-purchase support, please contact us directly. Including your order details will help us locate your purchase and respond more efficiently.
Brand Name: Genuelyfred
Support Email: support@genuelyfred.com
Return Address: 121 Chunchon Dr, Oceanside, CA 92058, United States